Cancellation Policy
Last updated · July 2026
We're a small platform working with families whose income depends on your arrival. This policy is designed to be fair to both you and your host.
Standard experiences
Full refunds are processed to the original payment method within 5–10 business days.
Multi-day journeys
Custom multi-day journeys often include third-party bookings (transport, accommodation) with their own terms. We'll share the applicable schedule in writing before you pay a deposit.
If we cancel
In the rare case Wings Tail or the host cancels — illness, extreme weather, force majeure — you'll receive a full refund or a free reschedule at your choice.
How to cancel
Every booking confirmation email includes a personal management link. Open it, review your refund preview, add a short reason if you like, and confirm. You can also email us at hello@wingstail.com.
Travel insurance
We strongly recommend travel insurance covering trip cancellation, illness, and lost luggage. It's the simplest protection for reasons outside our policy.