Cancellation Policy
Last updated · July 2026
We're a small platform working with families whose income depends on your arrival. This policy is designed to be fair to both you and your host.
Standard experiences
- 7+ days before — full refund
- Within 7 days — non-refundable
- Rescheduling — free 7+ days out
Full refunds are processed to the original payment method within 5–10 business days.
Multi-day journeys
Custom multi-day journeys often include third-party bookings (transport, accommodation) with their own terms. We'll share the applicable schedule in writing before you pay a deposit.
If we cancel
In the rare case Wings Tail or the host cancels — illness, extreme weather, force majeure — you'll receive a full refund or a free reschedule at your choice.
How to cancel
Every booking confirmation email includes a personal management link. Open it, review your refund preview, add a short reason if you like, and confirm. You can also email us at hello@wingstail.com.
Travel insurance
We strongly recommend travel insurance covering trip cancellation, illness, and lost luggage. It's the simplest protection for reasons outside our policy.